| # |
Oct 3rd 2016, 09:09 |
 birdy247 |
" Hi Aaron My name is Darren and I am senior within PlanetHippo. I have spoken to you a couple of times his week. With regards to the boot loader this is not a fault, it's just an option to use the kernel of the server instead of the kernel of the inter cloud network. The issue was not down to a fault. We simply told the server to use the kernel of the server and not the network. The server was not off line at any point and has had 10 |
| # |
Oct 3rd 2016, 09:09 |
birdy247 |
when I tried to login to WHM, cPanel liscences had expred, despite me paying for them every month |
| # |
Oct 3rd 2016, 09:08 |
birdy247 |
Here is a response from their senior tech guy |
| # |
Oct 3rd 2016, 09:08 |
johan |
lol, you can start by telling them that their statement that PHP config files cannot be copied across servers is an outright lie. |
| # |
Oct 3rd 2016, 09:07 |
birdy247 |
But want to build a case for compensation |
| # |
Oct 3rd 2016, 09:07 |
birdy247 |
I am going to |
| # |
Oct 3rd 2016, 09:07 |
johan |
dude, way too many red lights. move. soon. |
| # |
Oct 3rd 2016, 09:07 |
birdy247 |
again, they took my site offline |
| # |
Oct 3rd 2016, 09:07 |
birdy247 |
My argument was that i had supplied them with car details, and it was no fault of my own that they could not use these on their new platform/server |
| # |
Oct 3rd 2016, 09:06 |
birdy247 |
The server was then disconnected because they had no details DESPITE me being a paid member for the month |
| # |
Oct 3rd 2016, 09:06 |
birdy247 |
When they moved sevrer, they said they needed my CC details again |
| # |
Oct 3rd 2016, 09:05 |
birdy247 |
My Card details were saved with them |
| # |
Oct 3rd 2016, 09:05 |
birdy247 |
The final straw, was I had paid for 1 month on Sept 11th |
| # |
Oct 3rd 2016, 09:05 |
johan |
... madness |
| # |
Oct 3rd 2016, 09:05 |
birdy247 |
" Php settings can not be mode from one server to another " |
| # |
Oct 3rd 2016, 09:05 |
johan |
is the PHP version even still the same? |
| # |
Oct 3rd 2016, 09:04 |
johan |
they are objectively incorrect in making such a statement |
| # |
Oct 3rd 2016, 09:04 |
johan |
O______O |
| # |
Oct 3rd 2016, 09:04 |
birdy247 |
when I reported it, they said you cannot copy php config settings from 1 server to another |
| # |
Oct 3rd 2016, 09:03 |
birdy247 |
I noticed the php.ini settings were completely different |
| # |
Oct 3rd 2016, 09:03 |
birdy247 |
After the migration, lots of things were failing |
| # |
Oct 3rd 2016, 09:03 |
Neon1024 |
If theyâ??ve done it once, theyâ??ll do it again |
| # |
Oct 3rd 2016, 09:03 |
Neon1024 |
Or just move host |
| # |
Oct 3rd 2016, 09:03 |
Neon1024 |
Charge them for the time |
| # |
Oct 3rd 2016, 09:03 |
birdy247 |
connection timeouts |
| # |
Oct 3rd 2016, 09:02 |
birdy247 |
All my emails have stopped sending |
| # |
Oct 3rd 2016, 09:02 |
Neon1024 |
But damn, Iâ??d be all over that, like WTF is the tech doing misconfiguring the box like that |
| # |
Oct 3rd 2016, 09:02 |
birdy247 |
well |
| # |
Oct 3rd 2016, 09:02 |
Neon1024 |
Itâ??s standard practise |
| # |
Oct 3rd 2016, 09:02 |
Neon1024 |
câ??â??s |
| # |
Oct 3rd 2016, 09:02 |
Neon1024 |
Which is their get out of jail loophole |
| # |
Oct 3rd 2016, 09:02 |
Neon1024 |
Rather than web response |
| # |
Oct 3rd 2016, 09:02 |
Neon1024 |
But as with most web companies, they guarantee network uptime |
| # |
Oct 3rd 2016, 09:02 |
Neon1024 |
Well, they are admitting fault |
| # |
Oct 3rd 2016, 09:01 |
birdy247 |
They are saying it was not their fault |
| # |
Oct 3rd 2016, 09:01 |
Neon1024 |
I mean, sure, if youâ??ve got a load balanced pair of servers, do one then the other, but damn |
| # |
Oct 3rd 2016, 09:01 |
birdy247 |
"With regards to the boot loader this is not a fault, it's just an option to use the kernel of the server instead of the kernel of the inter cloud network. The issue was not down to a fault. We simply told the server to use the kernel of the server and not the network. The server was not off line at any point and has had 100% uptime. It was the site that become in responsive and was not a network issue. " |
| # |
Oct 3rd 2016, 09:01 |
Neon1024 |
Who the hell messes with the kernel on a webserver!? |
| # |
Oct 3rd 2016, 09:00 |
Neon1024 |
Jesus, thatâ??s quite a failure |
| # |
Oct 3rd 2016, 09:00 |
birdy247 |
"It was due to the boot loader on the cloud server. I have refreshed the kernel and you should be fine from here. " |
| # |
Oct 3rd 2016, 09:00 |
Neon1024 |
Urgh |